How to Set Up Custom Domains for Surveys
Your survey funnel is collecting feedback, driving reviews, and delivering incentives — but if the link customers are scanning says something like getreviews.ai/s/xk39f, you're leaving brand equity on the table.
Every touchpoint a customer interacts with is an opportunity to reinforce trust, and a URL is no different. Custom domains let you replace the default GetReviews link with something that looks and feels like it came directly from your brand — think rewards.yourbrand.com or feedback.yourbrand.com. It's a small change with an outsized impact on click-through rates, customer confidence, and the overall professionalism of your post-purchase experience.
You may now embed reviews on custom URLs without setting up any web hosting services. This feature is available for Individual, Professional, and Enterprise plans. If you are on the Basic plan and would like to set up a custom domain for your survey as an add-on, email at support@getreviews.ai.
How it Works
Inside GetReviews navigate to Surveys > click to Edit a survey
Open up the Additional Survey Settings accordion
Update your DNS settings and set the Name to your custom domain and the Target/Destination to "direct.getreviews.ai". Read below on how you can update your DNS settings.
Check the "Custom Domain" option and input a URL, for example "survey.yourbrand.com" or "yourbrandreviews.com"
How to Update Your DNS Settings
To update the DNS settings, you may do so on your domain provider such as GoDaddy, Hostinger, Shopify Domains, etc.
Create a CNAME record
Naked Domain
Your online shop is "myshop.com" and you purchase a new domain "myshop.com" exclusively for your GetReviews survey funnel.
In this case, your "Name" should simply be "@" , which is the same as typing in "myshopreviews.com".
Wait some time for DNS propagation
Then, add the domain the Custom Domain field on GetReviews. Note: We have added a status indicator to make troubleshooting easier. If you see "Verifying DNS & provisioning SSL...", it means that the CNAME record hasn't propagated yet. In this case, please wait a bit and then click "Retry SSL". If the issue persists after a few hours, email us at support@getreviews.ai and we'll help resolve it.
Subdomain
You have an online store presence at myshop.com, and want your survey funnel to live at reviews.myshop.com.
In this case, your "Name" should be a subdomain on your existing website. Inside GetReviews you should have inserted <subdomain>.<existing-website>.com.
Troubleshooting and FAQ
It may take a few minutes for your custom domain to begin showing your GetReviews survey; this is based on the "TTL" setting on your DNS tool. Set the lowest TTL possible for the fastest availability.
Also note that if you uncheck the "Custom Domain" checkbox inside GetReviews > Survey > Edit, your custom domain will not show your survey. This applies even if you provided a custom domain in the text field.
After setting a custom domain, your survey's downloadable QR code will point to it with "https" enabled. You can still access your survey at the usual link, however:
https://direct.getreviews.ai/survey/:codeNote: Shopify domains only support CNAME records.
Email support@getreviews.ai if you have questions about this feature.
Other Resources
Here are some other resources to help you in setting up your GetReviews account and surveys:
What is GetReviews.ai?
GetReviews.ai is a tool designed for e-commerce sellers on Amazon, Walmart, and more to increase post-purchase customer engagement platform through QR codes, and survey flows and help generate more authentic, compliant product reviews and build stronger relationships with their customers after every sale.
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