Product Overview
How GetReviews Works
GetReviews helps brands create a simple post-purchase process that encourages customer engagement after a purchase.
Customers can scan a QR code, share feedback, contact support if needed, and access review destinations through a structured workflow.
For Amazon sellers, GetReviews can also automate Amazon's official Request-a-Review process.
The goal is to make it easier for customers to engage after a purchase while helping brands collect valuable feedback and generate more reviews over time.
The Customer Journey
What happens after a customer receives their order
Customer Receives Product
The customer receives their order with a QR code insert card included in the packaging.
Scans QR Code
The customer scans the QR code on their phone, which opens a branded post-purchase survey.
Shares Feedback
The customer rates their experience and optionally shares a written comment or review.
Issue Routed to Support (If Needed)
If feedback is negative, the customer can be directed to your support team for resolution before leaving a public review.
Review Opportunities Displayed
Happy customers are shown links to leave reviews on Amazon or other platforms relevant to the brand.
Brand Gains Insights
All responses are collected in your GetReviews dashboard, giving you visibility into customer sentiment and trends.
Amazon Request-a-Review Automation
For Amazon sellers — a separate, automated workflow that runs alongside your QR code campaigns
Amazon Order Ships
GetReviews Detects Eligible Order
Request-a-Review Triggered
Customer Receives Amazon Request
Process Repeats Automatically
Amazon-compliant by design
GetReviews automates Amazon's official Request-a-Review process, helping sellers consistently send review requests without manually processing individual orders. Choose which orders qualify and when to send within Amazon's allowed 5–30 day window. Amazon sends the message directly through its own buyer messaging system — GetReviews simply triggers the automation.
Learn more about Request-a-Review automation →What Happens Behind The Scenes
Three core capabilities that power the GetReviews platform
QR Code Campaigns
Create QR codes for:
- Product inserts
- Packaging
- Thank-you cards
- Retail displays
- Marketing materials
Feedback Collection
Capture:
- Survey responses
- Customer comments
- Support requests
- Customer insights
Amazon Automation
Automatically send Amazon Request-a-Review requests based on seller settings and order eligibility.
- Configurable send windows
- Order eligibility filtering
- Sent via Amazon directly
Built Around Compliance
What GetReviews does — and does not — do
GetReviews Does Not:
- ✕ Buy reviews
- ✕ Incentivize reviews
- ✕ Hide negative feedback
- ✕ Filter customers by star rating
- ✕ Suppress reviews
GetReviews Does:
- ✓ Collect customer feedback
- ✓ Route customer issues to support
- ✓ Create review opportunities
- ✓ Automate Amazon review requests
- ✓ Help brands increase review volume over time
Who Uses GetReviews
Amazon Sellers
Increase review volume through QR code campaigns and Amazon automation. Works with FBA, FBM, and hybrid sellers of all sizes.
Ecommerce Brands
Collect customer feedback and improve the post-purchase experience. Works across Shopify, WooCommerce, and DTC brands.
Agencies
Manage review generation programs across multiple client accounts from a single platform with team and reporting tools.
See The Platform In Action
A look inside GetReviews
Dashboard
Screenshot coming soon
Your review collection performance at a glance
QR Code Campaign Creation
Screenshot coming soon
Build and customize your QR code campaigns in minutes
Survey Page
Screenshot coming soon
The post-purchase survey your customers see
Amazon Automation Settings
Screenshot coming soon
Configure your Request-a-Review send rules
Reporting Screen
Screenshot coming soon
Track response rates, ratings, and feedback trends
Why Brands Use GetReviews
Frequently Asked Questions
GetReviews is a post-purchase customer engagement platform that helps ecommerce brands collect customer feedback, route support issues, and generate more reviews through QR code campaigns and Amazon Request-a-Review automation.
You create a survey through GetReviews and generate a unique QR code. That code goes on your product insert cards or packaging. When a customer scans it, they're taken to a branded post-purchase survey where they can share feedback or be directed to leave a review.
Amazon's Request-a-Review is an official feature that lets sellers request a review from buyers within 5–30 days of delivery. GetReviews automates the triggering of this process across your orders so you don't have to do it manually for each one.
Yes. GetReviews is designed around compliance with Amazon's review policies and FTC guidelines. We do not support review gating, review incentivization, or any practice that would violate Amazon's terms of service.
Yes. If a customer indicates a problem with their order, GetReviews can route them to your support team — via email, a help desk link, or a contact form — before they leave a public review.
No. Customers are never required to leave a review. GetReviews creates opportunities for customers to share feedback and access review destinations, but the decision is entirely theirs.
Yes. QR codes generated by GetReviews can be used on product inserts, packaging, thank-you cards, retail displays, and other physical or digital marketing materials.
GetReviews is used by Amazon sellers (FBA and FBM), direct-to-consumer ecommerce brands, and marketing agencies managing review programs for multiple clients.
Ready To Learn More?
See how GetReviews can fit into your post-purchase customer experience strategy.
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